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Frequently Asked Questions

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1.) What information do I need to get the correct door?
I. Essential (basic) information:
  1. Width and Height of door opening.
  2. Headroom – distance from the top of door opening to ceiling or other obstruction.
  3. Side-room – distance from sides of door opening, to the left or right, to any obstruction.
  4. Backroom – distance from header (inside, above door opening) away from the door opening to any obstruction.
II. Additional information:
  1. Style (model), color and window options.
  2. Center or side (standard) lock.
  3. Spring option (torsion or extension) – torsion recommended.
  4. Track configuration – 15” radius (standard), 10” radius, low-headroom: high-lift, vertical-lift and follow-the-roof pitch.
2.) Can I install/repair my garage door myself?
Installation and repair of garage doors mean dealing with inherent dangers associated with certain parts. For example, the counter-balance springs store a large amount of kinetic energy, which is used to lift your garage door to the open position. Injury or death could result from a mistake by an untrained handyman or the use of the improper tools. Therefore, Anderson Door recommends calling your local dealer to hire a trained door technician.
3.) Can I paint my steel garage door?
Absolutely. Anderson Door Co. recommends a high-quality exterior latex (water-based) paint, whether sprayed, brushed or rolled on, to change the color of your door. Proper preparations such as thorough cleaning and de-glossing are essential for a lasting finish. See your quality paint dealer for product suggestions. We also carry touch-up paint to match your door’s original color. **Note Presidential and Presidential Premium Steel Carriage Doors with vinyl overlays must be painted with "Sherwin Williams© Vinyl Safe© Super© or Durations© Paint" ONLY, to avoid warping or delaminating of the overlays. Not using this specific paint formula will void all stated warranties.
4.) What kind of maintenance is required on my garage door?
Regular cleaning of your garage door and touching-up scratches or chips that can occur will keep it looking good for years. Mechanically, periodic visual inspections and manual operations should give you advanced warning of potential trouble. Some typical things to look for include loose bolts or brackets, frayed lift cables, damaged or misshaped track, door hanging straight and level, “tight” spots as the door moves, chipped paint, squeaky hinges or rollers, bottom rubber seal for cracks or splits, etc. Once a year lightly lubricate hinges at their points of rotation and the roller ball bearing and/or shaft with good quality spray lithium grease (use the nozzle straw to direct the spray exactly where needed). All repairs to the lifting mechanism (spring, cables, etc.) must be performed by a qualified garage door technician.
5.) My door has become difficult to open; can I install an opener to help?
Before installing any garage door operator, your door needs to be in proper working condition. Make sure to periodically test the door manually, and that all adjustments are completed by trained technicians.
6.) I have an operator - do I still need springs?
Yes, a garage door opener will only work properly if the door is in good working order when manually operated. Failure to do this will lead to reduced life span and severe consequences.